Social distancing and safety measures

We are now working an appointment only basis due to COVID-19 to make your customer experience completely safe.

Q: What should I expect if I book an appointment?

If the sales advisor is with a customer we will ask you to wait in your vehicle until the sales advisor is free. Don't worry, our sales advisor will come and see you as soon as they are ready.

  • Please use the hand sanitizer provided.
  • Please gather all your vehicle documents together in one bundle including V5, Service History, Invoices etc if you have a part exchange.
  • During the appointment, please maintain a 2-metre distance where possible.&
  • If you have a persistent cough or high temperature, please do not attend your appointment and instead you can reschedule by emailing askus@askmotors.co.uk

Q: What else are we doing to protect our customers and staff?

  • ASK Motors are now fully stocked with hand sanitizer for both staff and customer use.
  • Branch managers have received additional training and guidance on social distancing measures and cleanliness.
  • Vigorous cleans will take place at various points throughout the day at all our branches.
  • All booking slot durations have been extended to allow extra time between customer appointments.

Q: What is required if I need finance for my next purchase?

We have an online application process to make things a lot easier before an appointment has been arranged.

If you visit www.askmotors.co.uk either click Finance or The Vehicle you are interested in and Press Apply for finance, this will then let you send a secure application straight in to our finance department. We will then contact you via either telephone or email with an update.

Can't find an answer to your question?

If you have any further concerns or queries please contact us at askus@askmotors.co.uk or on any of the social media channels below.

As a family business of 33 years based in the West Midlands - we are extremely aware of the importance of our community, and the role that each and everyone of us can now play. Our aim is to make you feel comfortable as possible when buying a new car - whilst leading the way on value and customer service. We look forward to welcoming you back into our business.